Tracy was wonderful and within hours of me submitting my maintenance request, she called to let me know our request was received (there was one point a year or so ago when we learned our maintenance requests were not being received) and to inform us that our typical maintenance person assigned to our development had the day off and we would be seen the following monday (we put in our request on Friday morning after realizing we had a leak from somewhere in our kitchen over night). I took pictures of the issue and cleaned up the sticky liquid that had leaked from the oven or fridge (since our maintenance person would not be arriving until days later) and hoped the issue would not persist. Then Tracy called back and said there was a different issue that arose in our development and other Premier Development maintenance persons would be stopping by to check out our issue. Within the time Tracy mentioned, two gentlemen in Premier Development shirts arrived and checked out our oven and fridge and suggested we just needed to clean our oven (a bit snidely, but maybe it was a long day for them having to schlep all the way out to us?). This didn't seem right since we clean our oven every few weeks and I think someone else is going on because we used our oven regularly and cleaned it regularly and never experienced this issue before so that weekend, once again I cleaned and lo and behold the issue hasn't arisen. I just hope whoever gets our townhome next time won't have a similar issue.

I put in a maintenance request and the very next day my electrical outlet was fixed. Q is very professional and always wears a mask and covers his boots before coming inside.

Service visit was very timely and the dishwasher was fixed in less than ten minutes. Thank you!

Great and someone called me same time, thanks.

Very quick response.

One bathroom door was locked from outside. I was very anxious and called the management for assistance. Soon, one of the managers and the onsite superintendent came and helped me opened the door. They replaced the lock. The repair process was not as easy as I imagined. I would like to express my sincere appreciation to them for their prompt and professional service.

Although the issue is resolved after multiple attempts, there is little more work to get completed. Due to the leak, there are stains on the ceiling and paint is peeling off at many places. No one came to fix this yet.

Service completed as requested & noise has subsided. Thank you!

nice work

Job well done Thanks you guys

Ricardo and Allan came and replaced and put a new AC!

Is ok

Thanks

The maintenance crew and Carlos responded quickly and thoroughly when the upstairs apartment was causing a back up in my kitchen sink. They immediately got the plumber to snake the drain, and followed up to make sure that everything was OK.

Prompt response

Picked up vertical at leasing office, paid with $3 check. I don’t think you should be charged for one or two verticals, they break over time, only if you are a repeat offender, but picking it up was fine.

I called in with short notice of a broken window and the repairs were done promptly, perfectly and as usual left the place in perfect order as in you would not tell any repairs had been done....

Did excellent job in fixing the wooden floor strip and kitchen cabinet door handle

Excellent after hours respond service Great workers I never had to wait for work to be done when I called

It was being taking care off right away.

Great job and fast response .

Maintenance came with an hour of my call. We were highly satisfied with their response.

Always great service and friendly personal !

The atención was very quickly and very well

Quick and easy

Great service from great people

Thanks for everything

The maintenance worker was knowledgeable about my problem and was able to fix the problem.

Thanks for everything

RESPONSE TO REPAIR REQUEST WAS VERY FAST. I THINK THAT DESERVES AN EXCELLENT SCORE.