They came right away (within an hour) and fixed our doorknob. They did a great job as usually and are always pleasant!

Excellent

I was unable to check the "Excellant" box here. We called as the toilet handle was broken and it was not attached to the inner workings of the tank. The maintenance man came out very quickly and repaired and replaced what was needed. He also tightened our doorknob without our asking. The service was the best. We are very pleased. Thank byou.

Sent an email about a question regarding the heat as we are on the 2nd floor and it gets REALLY hot! Mid-January (10-degree lows at night) with every window open, need to be in a tee-shirt. Instead of just responding to the e-mail Takara called me the next morning and insisted on having someone come check it out. The following day the maintenance man came, checked it out, made an adjustment and said to give it a day or two and see if it gets better. On day 2 (currently) while it is still warm in our apartment it is tolerable. I only have wonderful things to say on the management office and their response times and actions. I have only been here a month and have called with a few "silly" questions and have never been treated as a nuisance.